Shipping & Delivery Policy

At Divifit, every handcrafted jewelry piece is carefully packed to ensure your accessories arrive safely and intact. This page outlines our order preparation workflow, delivery coverage, estimated lead times, and key shipping terms for all shoppers.

Shipping Rates

  • Orders of US$39.99 or more qualify for free shipping.
  • Orders under US$39.99 are charged a shipping fee of US$5.99.

Order Preparation Timeline

Once your payment is fully validated, our warehouse team will pick, inspect and securely pack your jewelry within 1–3 business days. Orders submitted over weekends or U.S. public holidays will only enter our preparation queue starting on the next working business day.

Once your parcel leaves our fulfillment facility, you will receive a shipment confirmation email containing your unique tracking number, so you can monitor your package’s transit progress anytime.

Delivery Coverage & Shipping Limitations

Regions We Ship To

  • United States: We deliver to all 50 U.S. states, including Alaska and Hawaii.
  • Global Destinations: We can ship jewelry to most countries across North America, Europe, Asia-Pacific and other international territories.

Restricted Shipping Locations

We cannot process shipments to jurisdictions covered by U.S. export sanctions. This includes Russia, Belarus, Iran, North Korea, Cuba, Syria and the Crimea region. If your country is not shown as an available delivery option on the checkout page, we regret that we are unable to ship to your location at this moment.

Shipping Service & Estimated Delivery Windows

We utilize standard tracked shipping service for all jewelry orders. Please note processing time is separate from carrier transit duration. Estimated delivery timelines for each region are listed as below:

  • United States: 1–3 business days for order preparation; 2–4 weeks transit. Total estimated lead time: 2–5 weeks
  • Canada: 1–3 business days for order preparation; 2–4 weeks transit. Total estimated lead time: 2–5 weeks
  • United Kingdom & European Nations: 1–3 business days for order preparation; 2–4 weeks transit. Total estimated lead time: 2–5 weeks
  • Asia-Pacific (Australia, Japan, Singapore and more): 1–3 business days for order preparation; 2–4 weeks transit. Total estimated lead time: 2–5 weeks
  • Other Worldwide Locations: 1–3 business days for order preparation; 2–5 weeks transit. Total estimated lead time: 2–6 weeks

Kind reminder: All delivery times are projected estimates only. Actual arrival schedules may be extended due to customs inspections, carrier disruptions or high-volume holiday shopping seasons. We appreciate your understanding for any unexpected delays.

Missing or Damaged Packages

Lost Parcels

When tracking status remains unchanged for more than 15 business days past the projected delivery date, please reach out to our customer support team via support@divifit.com. We will submit an official investigation request to the logistics provider. After confirming the package is lost, you may choose between a full refund or a complimentary re-shipment of your jewelry items.

Transit Damage

If your jewelry arrives broken or damaged upon receipt, please send us an email within 7 calendar days after delivery. Attach your order number together with clear photos of both the damaged goods and outer packaging. We will promptly arrange a replacement item or issue a full refund for your purchase.

Liability Exclusion

Fabyra, Inc. and Divifit hold no responsibility for delays triggered by customs clearance procedures, natural disasters, courier service failures, or inaccurate shipping addresses entered by customers during checkout. We strongly recommend verifying your delivery address carefully before completing payment.

Customs Duties & Import Taxes

All cross-border shipments may incur local customs fees, import duties and consumption taxes in accordance with the destination country’s import regulations. These charges fall under the recipient’s responsibility and are not included in product pricing or shipping fees. We advise you to consult your local customs authority to learn about applicable import charges before placing an international order.

Track Your Order

Once your jewelry has been dispatched, your tracking code will be sent to your registered email address. You may use this tracking number to view real-time delivery updates. If you have not received your tracking notification email within 5 business days after checkout, kindly check your spam mailbox first, or contact our customer support team for assistance.

Customer Support for Shipping Inquiries

Should you have any questions regarding shipment and delivery, our support team is ready to help.

Email: support@divifit.com.

Our team aims to respond to all customer messages within 1–2 business days.