Return, Exchange & Refund Policy

1. Return Requests

Wrong Item Delivered

If the product you receive differs from what you ordered, please email our support team within 7 calendar days after delivery. Kindly include your order reference number and clear photos of the received item. We will ship out the correct item free of charge and supply a prepaid shipping label for you to send back the incorrect goods. If the matching product is out of stock, we will issue a full refund covering your original delivery fees.

Voluntary Returns (Change of Mind)

If you simply find the item unsuitable, you may submit a return request within 14 days from the delivery date, on the condition that the product meets our return eligibility criteria. For voluntary returns, buyers are responsible for return shipping costs, and the initial shipping charge will not be refunded. Our team will inspect the goods upon receipt. Once the inspection passes, the value of the item will be refunded to your original payment method.

2. Refund Scenarios & Processing Timeline

Lost Package

A shipment will be deemed lost when its tracking record shows no movement for 15 consecutive business days, or it fails to arrive 15 business days after the end of the estimated delivery window specified in our shipping policy. Reach out to our team, and we will launch an official investigation with the shipping carrier. After the loss is confirmed, you may choose either a complimentary replacement item or a full refund including all delivery charges.

We cannot approve refunds for packages marked as delivered by carriers and then lost from the delivery location. Refund applications will also be denied for orders shipped to an incorrect address entered by customers at checkout.

Damaged or Factory-Defective Merchandise

If your jewelry arrives broken or has manufacturing defects, notify our customer service within 7 days of receipt. Please provide your order number and high-resolution photos of both the product and outer packaging. You may select either a replacement piece or a full refund including shipping fees. In most damage cases, you do not need to mail the item back to us. Should we require the damaged goods for quality verification, we will provide a prepaid shipping label.

This coverage does not apply to damage caused by daily wear and tear, accidental impact, improper use, or exposure to water, perfume, body lotion and other chemical substances contrary to our jewelry care guidelines.

Refund Processing Time

Once your refund application is approved, we will initiate the refund transfer within 5 business days to your original payment account. Depending on the internal processing schedule of your bank or card issuer, funds may take an additional 5–10 business days to appear on your bank statement.

3. Product Exchanges

If you want to swap your purchased jewelry for an alternative size, color or design, you can submit an exchange application within 14 days after delivery. The original item must fully comply with our return eligibility rules.

All exchange requests are subject to available inventory. If your newly selected item has a higher price, you will need to pay the price difference. If the new item costs less, we will refund the price difference to you. Voluntary exchanges requested due to personal preference require buyers to cover return shipping. Exchanges requested for wrong shipments or defective products are completely free of shipping cost.

4. Return & Exchange Eligibility Rules

For any return or exchange request to be accepted, your item must satisfy all requirements listed below:

  • Requests and shipment are completed within the valid time frame specified above
  • Unworn, untouched and kept in original condition
  • Returned inside original packaging, including all tags, fabric pouches, gift boxes and protective wrapping materials
  • No scratches, bending, modification, resizing or visible wear marks
  • Application must include your order number or proof of purchase

Items failing to meet these requirements may be rejected for return, or we may reduce your refund amount to compensate for the loss of product value.

5. Non-Returnable Items

For hygiene protection and custom production reasons, the categories below cannot be returned or exchanged, except when the item arrives defective, damaged or incorrect:

  • Pierced earrings once their sealed packaging has been opened
  • Custom engraved, personalized or made-to-order jewelry
  • Merchandise clearly marked as final sale at checkout
  • Digital gift cards
  • Products with signs of wear, alteration, resizing or damage occurring after delivery

6. Step-by-Step Return & Exchange Procedure

  1. Get in touch with us: Email support@divifit.com, state your order number, list the products you wish to return or exchange and explain your reason. Attach photos for wrong, defective or damaged items.
  2. Receive authorization: Our team will reply within 24–48 hours, delivering your return authorization number and return destination address: Fulfillment Hub USA, 4930 Zambrano St, Commerce, CA 90040, United States. Do NOT send items back without prior approval, because unauthorized returned parcels may not be processed.
  3. Secure packaging: Place the jewelry inside its original packaging. Insert a slip of paper with your order number, and pack securely to prevent damage during transit.
  4. Ship your parcel: Select a shipping service with tracking capability and save your tracking number for reference. For defective or wrong-item cases, use our provided prepaid shipping label.
  5. Inspection & final resolution: After receiving your returned parcel, we complete product inspection within 3 business days, and email you confirmation for your refund or exchange shipment.

We assume no liability for returned packages lost in transit when shipped without tracking. We strongly recommend selecting a tracked shipping service for all returns.

7. Contact Information

For all inquiries regarding refunds, returns or exchanges, send emails to support@divifit.com. Our customer support works Monday through Friday, from 9:00 AM to 6:00 PM US local time. We aim to respond to all customer messages within 24–48 hours.

Issued by: Fabyra, Inc.
Address: 131 Continental Dr, Suite305, City of Newark,County of New Castle,Delaware 19713
Tel: +16192285114